- #MYOB FOR MAC REVIEW FOR FREE#
- #MYOB FOR MAC REVIEW FULL VERSION#
- #MYOB FOR MAC REVIEW MAC OS X#
- #MYOB FOR MAC REVIEW SERIAL NUMBER#
- #MYOB FOR MAC REVIEW SOFTWARE#
MYOB Accounting Plus (PC/Mac) is a Commercial software in the category Business developed by MYOB UK Ltd. I am curious if anyone else has had issues with MYOB customer service or software.MYOB UK Ltd – Commercial – iOS Mac Overview WHY would you need to speak to a manager to send out a 50 cent CD to a paying customer, it makes no sense. She told me her manager was not in and would call me tomorrow morning.
#MYOB FOR MAC REVIEW MAC OS X#
I then told her that I never had a CD in the first place, I paid FULL PRICE for a download version and received nothing from it and all I wanted was the Mac OS X version, and I'd prefer to download it. I asked them if they would send me the CD, and they said, "We can send a replacement CD for $19.95". Well, in fact this should not be the case. Basically, they said that they never provided a download link for the OSX or 9 version and that since I purchased it through DigitalRiver (a direct link from their site) that I had to deal with them. You'd think they would review the website to know better what they are dealing with. The lady in Customer Service seemed to be rather confused and again, I knew more about their offerings than they did. I called and waited 30 minutes on the phone before speaking with a human.
So, this afternoon I proceeded to call Customer Service (not to obtain tech support, cause my 30 days ran out) but to get the OS X version. Not knowing if its something with the demo, OS X or just something with the program itself. So, that has worked fine, but recently I have been having some "Permissions/File Busy" issues with opening my data file, and it has been frustrating. In the mean time I downloaded their DEMO version of the OS X version. So, right before Christmas I sent an email to MYOB Customer Service asking about obtaining the Mac OS X version, after all, I had just purchased it only 35 days earlier. The classic version of MYOB AccountEdge 2 doesn't run in classic mode under OS X, at least on my machine. Well, when 10.1.2 was released of OS X, I have been using OS X full time. I paid, downloaded, and then called Tech Support only to find out that there was nothing I could to correct my incorrect reconcile date and so, that was that. She said yes and that was good enough for me.
#MYOB FOR MAC REVIEW FOR FREE#
I proceeded to ask Customer Service that if I downloaded OS 9 version, could I indeed get the OS X version for free once I made the transition.
#MYOB FOR MAC REVIEW FULL VERSION#
Plus, it was offered at the same cost, $249 as the full version with BOX, Manuals and CD.
However, the download version was either the Classic version or the OS X version, not both. I needed support then, so I was in a delema I had to go with the download version. If I purchased the Box with manuals and software for $249, I had to wait 3 days to get it. So, while still on the phone with customer service (I obviously knew more about their offerings than they did) I then proceed to ask them about their offerings.
#MYOB FOR MAC REVIEW SERIAL NUMBER#
So, I remember seeing the "Download" pay version online and asked, "If I purchase the download version, will I not get a serial number right away?" She responded that yes indeed I would and that I could get support today should I choose that route.
Customer Service told me that I would NOT be able to get technical support for the product, I had to wait until the box came in the mail with the serial number, which could be 3 days out. Obviously, I liked the software enough and decided that if I pay now or in 27 days, either way, I will be purchasing it so I said, sure I will buy it, then can I get support for it today. I was then told that indeed, no support would be provided unless I had a serial number. I contacted technical support and waited for about 20 minutes only to be told that no support would be provided (even for such a stupid question as mine (no help data on this topic could be found on their site)) and so they transferred me to customer service. I believe they allow for a 30 day trial, I on the other hand was only on my 3rd day of this trial. Although, I made a mistake, I put in the wrong month when I went to reconcile a checking account statement and well, my first real contact with the folks at MYOB. So, I downloaded MYOB Account Edge 2 DEMO and proceeded to spend nearly 12 hours entering data and catching up the entire year of 2001. In November I started looking for something to keep better track of my business expenses, Excel just didn't seem to be what my accountant wanted. Unlike a normal software review, I am reviewing their customer service. Thought I would start a review thread for MYOB Account Edge 2.
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